We have provided FAQ on a variety of topics below to help you.
A dispensary POS (Point of Sale) system is a specialized hardware and software solution designed for cannabis retail businesses. While it performs the basic functions of a traditional POS—processing transactions, tracking sales, and managing inventory—it also includes critical features specific to the highly regulated cannabis industry. It serves as the central hub for a dispensary’s operations, helping to manage everything from customer check-in and age verification to inventory management and compliance reporting.
Due to the unique legal and regulatory landscape of the cannabis industry, a generic retail POS system is not sufficient. A cannabis-specific POS is a necessity to maintain state compliance. This is the most crucial factor. Cannabis businesses must adhere to strict state and local regulations. A compliant POS system will have built-in features for:
Yes, BLAZE Retail is designed as a compliant cannabis POS system. It is specifically built to handle the operational and regulatory demands of dispensaries and delivery services. Key features that make BLAZE Retail a compliant solution include:
Yes, BLAZE Dispensary POS is highly flexible and can be adapted to various retail environments. It seamlessly works for:
BLAZE is the industry’s first AI-powered, all-in-one cannabis retail platform. Think of us as your intelligent co-pilot, guiding your business toward peak performance. Our comprehensive suite of software is robust yet intuitive, offering a seamless tech stack that includes point of sale, payment processing, e-commerce, white-labeled mobile apps, delivery management, and a CMS website builder.
At BLAZE, we believe that by providing innovative software solutions, we can empower retailers to run compliant, efficient, and profitable businesses, ensuring safe and legal access for consumers. We are more than just a software provider; we are a partner on a mission to legitimize the cannabis industry.
Our platform helps you achieve this by leveraging the power of AI to analyze your sales, inventory, and staffing data. Our AI-powered insights make proactive recommendations and assign tasks that help you:
From the budtender to the back office, BLAZE is here to streamline your operations, ensure compliance, and provide the intelligent insights you need to scale your business with confidence.
Yes, BLAZE is a versatile and fully compliant POS system for both medical marijuana dispensaries and adult-use recreational dispensaries. Our system is built to handle the unique compliance requirements of each market, including:
Yes. BLAZE is built for growth. Whether you’re a single store or a multi-state operator, our platform provides the tools you need to manage and scale your business with confidence.
With our multi-store management tools, you can easily oversee inventory, sales data, and reporting across all your locations from a single, centralized dashboard. But we go way beyond just reporting. We give you the power to manage your brand and product strategy from a bird’s-eye view with enterprise-level tools:
Company Promotions: Easily create and deploy promotions across all, or a select few, of your locations from a single place. Whether it’s a BOGO, a holiday deal, or a discount for a specific brand, you can ensure a consistent and seamless experience for your customers, no matter which store they visit.
Company Products: Maintain a centralized product catalog to ensure consistency across your entire brand. Manage product data, descriptions, and pricing at a company level, then push it out to your individual stores, saving you valuable time and eliminating manual errors.
Dynamic, Multi-Location E-Commerce: Our e-commerce platform is built to handle the complexities of multi-store operations. Your online menu dynamically changes based on the customer’s preferred store, ensuring they always see the right products and availability. This provides a frictionless and intuitive shopping experience that reduces order errors and boosts customer satisfaction.
With BLAZE, you’re not just managing multiple locations—you’re running a unified retail operation that’s built for enterprise-level success.
Yes, BLAZE supports both scheduled and on-demand cannabis delivery models, providing a comprehensive delivery infrastructure tailored for the cannabis industry.
BLAZE’s delivery infrastructure also includes features like compliant delivery ledgers, in-app driver tools for ID verification and digital signatures, and a dedicated dispatch panel to ensure every delivery is efficient, compliant, and well-documented.
Yes, BLAZE Cannabis POS software features a powerful and highly customizable built-in loyalty and rewards program. This system is designed to be omnichannel, meaning customer rewards and points seamlessly sync across all shopping channels.
Whether your customers shop in-store, through your online storefront, via a self-service kiosk, or on your native mobile app, their loyalty points are always up-to-date and ready to be redeemed. This seamless integration ensures a consistent and rewarding experience for your customers, no matter how they choose to engage with your brand. The program helps you boost customer retention and drive repeat business by making it easy for customers to earn and use rewards on every purchase.
Yes, BLAZE includes a powerful, built-in marketing suite called Outreach. This tool allows cannabis retailers to send highly personalized and targeted communications to their customers. You can use Outreach to send:
This functionality is designed to help you engage customers by notifying them of new product arrivals, limited-time deals, upcoming events, and other personalized offers based on their purchase history and preferences. By having this marketing suite directly integrated with your POS, you can create and execute effective campaigns that boost customer loyalty and drive sales.
BLAZE has a team of data migration specialists. Their entire job is to ensure they work with you and your onboarding manager to bring your data cleanly into BLAZE, regardless of the source system. All key data sets can be migrated such as members, products and batches (to name a few). Your onboarding specialist will walk you through the entire process to ensure a successful launch.
We’re built specifically for cannabis, with a deep respect for the plant and a commitment to helping you succeed. But it’s our unified platform and our dedication to your success that truly sets us apart.
Unified Platform: Stop juggling multiple vendors. With BLAZE, everything from your point of sale and payments to e-commerce and delivery works together seamlessly. This saves you time, money, and headaches, allowing you to focus on your customers and your business.
Exceptional Customer Support: We pride ourselves on offering the gold standard of customer support. We’re here for you every step of the way, providing expert guidance during onboarding and ongoing support whenever you need it. Our team is as passionate about your success as you are.
Always Innovating: The cannabis industry is constantly evolving, and so are we. We’re always pushing the boundaries of what’s possible, building new features and staying ahead of the curve so you can too.
Choosing BLAZE means choosing a solution that’s designed to grow with you. We’re here to help you navigate the complexities of the cannabis industry and elevate your dispensary to the next level.
Whether you’re a single-location storefront, a multi-state operator (MSO), or a delivery-only service, BLAZE is designed to fit your unique needs. We’ve got the tools to help you grow, no matter your size or scale.
But our reach extends far beyond that. We’re proud to serve the majority of both adult-use and medical cannabis markets in the United States, as well as the legal Canadian cannabis market. Our platform is built to handle the complexities and compliance requirements of diverse regulations, so you can expand your footprint with confidence.
For a complete list of the markets we serve, please visit our Markets Served page.
Absolutely.
To ensure your operations are always above board, we work closely with Track-and-Trace vendors like Metrc and BioTrack, as well as state regulators. This ensures our system is constantly updated with the latest reporting requirements and standard operating procedures (SOPs), so you can focus on your business knowing you’re protected by a platform that’s built to legitimize cannabis retail.
We’ve built our system to handle the unique challenges of cannabis inventory, including tracking by batch, weight, and unit. You can easily manage your flower, edibles, concentrates, and more, ensuring accurate stock levels and compliance with state regulations.
But we don’t stop there. We’ve gone the extra mile to make cannabis inventory management as seamless as possible, so you can spend less time on paperwork and more time with your customers.
Here’s how BLAZE gives you total control:
Seamless Metrc Integration: We’ve integrated directly with Metrc Retail ID to streamline your entire inventory process. This allows for simple, bulk importing of batches, saving you countless hours of manual data entry and ensuring your digital records are always in sync with your physical inventory.
Flexibility & Control: We know that inventory needs can change on a dime. That’s why our tools give you the flexibility to easily split batches, allowing you to re-package products or fulfill specific orders while maintaining full traceability.
Effortless Auditing: Maintaining accurate inventory is crucial for both business and compliance. Our built-in auditing tools make it easy to perform spot checks, full-scale inventory counts, and identify any discrepancies, giving you peace of mind and keeping you in control of your stock.
With BLAZE, managing your cannabis inventory is no longer a chore—it’s a powerful and precise part of your operation.
We offer BLAZEPAY®, our compliant and integrated payments solution, which is the gold standard for cashless payments in cannabis. It’s more than just a way to accept electronic payments—it’s a game-changer that helps you increase basket sizes, reduce cash handling risks, and provide a frictionless experience for your customers.
Debit Payments: Our integrated solution allows customers to pay with their debit cards using PIN entry, just like they would at any other retail store. This is a secure, familiar experience that makes it easy for customers to pay and leave an optional tip.
BLAZEPAY ACH with Scan to Pay: BLAZEPAY ACH is a great way to pay both online and in-store. With online ACH, customers simply link their preferred bank account once, and it automatically becomes the default payment for faster future checkouts. For in-store use, our Scan-to-Pay Technology uses QR codes, making it a fast and frictionless cashless solution. This allows returning customers to pay directly from the same bank account with no extra steps, increasing your average order value and speeding up fulfillment.
With BLAZEPAY, your business stays compliant while you provide your customers with the convenience and security they expect, both in-store and online.
Security is a top priority. BLAZEPAY is fully compliant with all relevant industry standards and regulations, giving you and your customers peace of mind with every transaction.
It’s quick and familiar. Customers insert their debit card and enter their PIN. The transaction rounds up to the nearest $5 increment, and they instantly get any difference back in cash, making it a super easy experience.
Absolutely! Dispensaries using BLAZEPAY consistently see bigger baskets, faster checkouts, and happier customers, all thanks to the convenience of reliable cashless payments.
Yes, absolutely! BLAZEPAY includes optional tipping features right at checkout, which is a great way to boost employee earnings and enhance overall customer service.
BLAZEPAY ACH offers a modern, cashless solution for both online and in-store transactions. Customers experience ultimate convenience: they link their bank account once for online payments, creating a stored default for lightning-fast future checkouts. In-store, our Scan-to-Pay technology utilizes QR codes, allowing returning customers to instantly pay directly from that same bank account, which significantly increases average order value and dramatically speeds up fulfillment.
The speed of your payout really depends on the type of payment services you want to offer your customers. However, BLAZEPAY ensures you get your money quickly and reliably. We offer fast payouts, including options for same-day ACH settlement, giving you quick access to your funds without frustrating delays.
Yes! You can—and we often recommend—adopting both BLAZEPAY Debit and ACH for your cannabis retail business. Using both methods gives your customers the widest range of fast, secure, and compliant payment options, which helps drive convenience and increase your average order value.
Absolutely! Since BLAZEPAY is directly integrated with your BLAZE POS System, all your payment data flows right into your reports. This means you can instantly pull detailed information on sales, refunds, and everything in between, giving you maximum visibility without the headache of manual reconciliation.
Our e-commerce platform is far more than just an online menu—it’s a fully native solution built from the ground up to serve your dispensary. Unlike third-party marketplaces or cumbersome iframes, our platform is a powerful, integrated part of the BLAZE ecosystem, giving you complete control and a consistent brand experience.
BLAZE ECOM powers your entire omnichannel retail operation. This means your online menu, your in-store or offsite kiosks, and even your white-labeled mobile app are all seamlessly connected. Your customers can browse products, place orders, and earn loyalty points whether they’re at home, on the go, or standing in your store, ensuring a consistent user experience and a unified brand presence across every touchpoint.
Because we’re a native solution, you get the advanced tools you need to truly grow your business. Our e-commerce platform isn’t a one-size-fits-all solution; it’s a retailer-first powerhouse that puts you in control.
Own Your Data: All sales data belongs to you. Evaluate traffic sources, conversions, and purchasing trends to better understand your customers. This allows you to create targeted segments for more effective marketing and promotions.
Built for Multiple Locations: Our platform is designed to scale with your business. It can recognize a customer’s location to automatically default to the closest store, and your online menu updates dynamically based on the selected location. This ensures your customers always see the right products and pricing, whether they’re ordering for pickup or delivery.
Advanced In-Store Technology: Our Scan to Shop feature empowers customers to take their journey into their own hands. By simply scanning a product’s QR code in-store, they can pull up product details, add items to their cart, and complete the checkout and payment process independently, reducing lines and freeing up your staff.
Personalized Shopping: We leverage the power of AI to provide personalized and relevant product recommendations, guiding customers toward new products they’ll love and increasing your average basket size.
Built-in Compliance & Verification: Eliminate risk with mandatory age-gating and automated purchase limit enforcement before checkout, ensuring all your online sales meet regulatory standards.
With BLAZE ECOM, you’re not just putting your menu online—you’re building a seamless, data-driven, and truly connected retail experience that puts you in control.
Yes, BLAZE ECOM is specifically engineered to simplify and scale your multi-location management from one centralized platform. Not only does the system automatically detect the customer’s location to display the nearest store’s menu, but it handles complex operations seamlessly. You can effortlessly create promotions that apply across all your locations or just a select few, and the platform ensures the correct tax tiers are dynamically applied for every store. Most importantly, customer rewards follow them to any location they shop, guaranteeing a seamless and truly personalized experience everywhere.
You own your data! Unlike online marketplaces or dispensary directories where customer information and sales insights are locked away, all sales data generated by BLAZE ECOM belongs entirely to you. This gives you the strategic power to evaluate traffic sources, conversions, and purchasing trends, allowing you to create hyper-targeted marketing segments and promotions. This ownership is crucial: it means you build your customer list and your future marketing strategy on a foundation of proprietary intelligence, not rented data.
We leverage the power of AI to provide personalized and relevant product recommendations throughout the entire shopping journey. Customers can interact with our AI Shopping Assistant, “Herbie,” to help them hone in on exactly the products they are looking for, boosting confidence.
To increase your average basket size, our AI-driven system automatically suggests add-ons on a “Complement Your Cart” page just before checkout and includes a final reminder in the “In Case You Missed It” section on the checkout screen. This intelligent guidance drives engagement and ensures every customer sees products they’ll love.
The “Scan to Shop” feature empowers your in-store customers to take control of their journey. By simply scanning a product’s QR code, they can pull up details, add items to their cart, and complete checkout and payment independently either through your dispensary mobile app or directly via their mobile browser. This reduces lines and frees up your staff for higher-value tasks.
The system is built for absolute accuracy because it is directly integrated with the BLAZE POS system, which acts as the single source of truth for your inventory. The platform automatically recognizes a customer’s location and dynamically updates the online menu based on exactly what is in stock at that moment. This dynamic updating dramatically reduces website and menu maintenance time, ensuring your customers always see the correct, available products and pricing for their selected store without manual intervention.
Whether your customers shop in-store, through your online storefront, via a self-service kiosk, or on your native mobile app, their loyalty points are always up-to-date and ready to be redeemed. This seamless integration ensures a consistent and rewarding experience for your customers, no matter how they choose to engage with your brand. The program helps you boost customer retention and drive repeat business by making it easy for customers to earn and use rewards on every purchase.
Absolutely. BLAZE ECOM features a powerful, built-in marketing suite called Outreach that lets you connect directly with your customers. You can send highly personalized and targeted communications via Email and Push Notifications. Because it’s fully integrated with your POS data, you can easily create effective campaigns to announce new arrivals, promote limited-time deals, and send personalized offers, all designed to boost customer loyalty and drive sales.
BLAZE Sites is a Content Management System (CMS) built specifically for the regulated cannabis industry. It solves the biggest operational headache for cannabis retailers: the separation between content and commerce. It unifies your website content (blogs, pages, branding) with your real-time e-commerce menu, all within the comprehensive BLAZE software suite. This integration eliminates the need for expensive third-party agencies and manual, error-prone updates.
The platform includes a powerful AI-powered CMS that automates key tasks to reduce your team’s workload:
Content Generation: It can effortlessly create compelling website copy, marketing content, and detailed product descriptions.
SEO Optimization: It automatically generates SEO metadata and image alt text, boosting your search engine performance without manual labor.
BLAZE Sites eliminates inventory errors through real-time product visibility. The platform is natively connected to your BLAZE POS and ECOM systems, ensuring:
Your online menu instantly reflects your current in-store inventory, pricing, and promotions.
Dynamic e-commerce widgets (like best-sellers or sales banners) update automatically, keeping your site fresh and highly promotional without constant maintenance.
Yes. BLAZE Sites provides a seamless multi-location experience. It allows customers to select their nearest store to instantly access dynamic, location-specific inventory, promotions, and content. This feature delivers brand consistency while ensuring localized compliance and menu accuracy, saving multi-state operators significant manual management time.
We do! We take full responsibility for the technical backend. This includes handling all website hosting, security, compliance checks (like age-gating), and platform updates. This reduces your IT overhead and ensures your focus remains on running your retail business. This let’s you focus on design and creating content.
BLAZE Sites is a core component of the BLAZE all-in-one platform, creating a level of integration that is simply not possible with third-party tools.
This deep integration offers major benefits across operations, sales, and financial management:
Guaranteed Real-Time Inventory & Dynamic Menu Updates:
The system is fundamentally linked to your BLAZE POS inventory. When a product is sold in-store, goes out of stock, or is updated in the POS, the BLAZE Sites menu dynamically and instantly reflects the change. This guarantees accuracy for customers, eliminating order cancellations and labor wasted on manual menu management.
AI-Driven Personalized Recommendations:
The built-in AI leverages customer purchase history and loyalty data stored within the BLAZE POS. It uses this rich data to provide highly personalized product recommendations on your website, maximizing the effectiveness of upsells and cross-sells to significantly increase the average online order value.
Seamless Integrated Payments (Including ACH):
The BLAZE Payments suite, which includes cashless options like integrated ACH payments, is intrinsically linked to the BLAZE Sites e-commerce checkout flow. This provides customers with a frictionless, compliant way to pay online, which is proven to increase customer basket size and conversion rates.
Centralized, Detailed Reporting:
Because the CMS, POS, E-commerce, and Payments are all one system, every transaction detail is automatically reconciled in the POS ledger. You get immediate, accurate analytics that show sales trends, payment methods (including ACH data), and full financial transparency for all online orders.
In short, the BLAZE integration unifies your content, e-commerce, POS, and payment operations for a cohesive, intelligent, and financially transparent retail solution.
The mobile-first design of BLAZE Sites is not just about a website looking good on a phone—it is a performance strategy that directly addresses the behavior of today’s cannabis consumers.
This focus translates to higher conversion rates through:
Minimizing Cart Abandonment via Speed: Websites that load slowly on mobile devices are immediately penalized with high bounce rates. BLAZE Sites is engineered for lightning-fast load times on mobile, ensuring a seamless experience that keeps shoppers engaged and reduces the likelihood they will abandon their cart out of frustration.
Intuitive Mobile Navigation: The design prioritizes effortless product discovery. Customers can easily search, filter, and navigate your entire product catalog with minimal taps, making the journey from browsing to checkout frictionless and increasing the chance they complete a purchase.
Consistent, Branded Experience: A responsive design ensures your unique brand look, feel, and functionality are perfectly maintained across phones, tablets, and desktops. This consistency builds trust and reinforces brand loyalty, encouraging repeat business.
Optimized Checkout Flow: The payment and checkout screens are specifically designed to be simple and secure on smaller screens. With larger buttons and streamlined fields, the risk of input errors is minimized, ensuring customers can quickly and confidently finalize their orders.
By prioritizing this fast, seamless, and low-friction mobile experience, BLAZE Sites actively combats the main reasons for shopping cart abandonment, directly leading to a higher overall conversion rate for your online store.