One Plant California is more than just a dispensary; it’s a prominent retail cannabis chain steadily growing across the country’s most competitive market, with locations from Los Angeles up to the Bay Area.
Their philosophy is simple: create a non-intimidating, premium experience. One Plant prides itself on curating a vast product selection to offer customers the best cannabis at the best possible price.
The Challenge: Fragmented Technology
Ryan Bishara, VP of Operations, had seen it all. He was haunted by previous experiences where “catastrophic POS failures” crippled sales on crucial, high-volume days. In a rapidly expanding and competitive market, those failures weren’t just lost revenue—they were a significant threat to customer retention.
On top of the unreliability, they were fed up with a fragmented tech stack. It meant juggling multiple vendors, which led to frustrating, cumbersome integrations and wasted time.
His ultimate goal was clear: Find a singular partner that would let him step away from tech maintenance and “focus on selling weed and not managing my point of sale.“
Choosing BLAZE: The Power of Consolidation
The decision to migrate their entire operation to BLAZE was driven by the urgent need for rock-solid reliability and a single source of truth. BLAZE provided a full-stack solution encompassing POS, e-commerce, apps, website, and loyalty—all coming from one vendor.
The Impact with BLAZE
By consolidating its technology stack onto BLAZE, One Plant California transformed its operations. They moved from a constant source of anxiety to having a stable, scalable asset. This shift has allowed the leadership team to focus entirely on its customers, products, and continued expansion. With a single partner powering their entire retail ecosystem, One Plant is positioned for reliable and sustained growth across the entire state of California.
Operational Stability: Proving It on the Busiest Day
For a retail cannabis company, the reliability of the POS system during peak times is non-negotiable—it’s the foundation of the business. BLAZE delivered stability that One Plant could finally rely on, eliminating the stress of high-demand sales days.
- Five Consecutive 4/20s: One Plant has run the last five 4/20 holidays—the busiest day of the year—on the BLAZE POS system “without a hiccup.“
- Support-Driven Migration: The unparalleled support BLAZE offers is the number one reason One Plant is actively migrating another set of dispensaries—currently on a competitor’s POS system—over to BLAZE.
E-commerce and Experience: Driving Consistent Growth
A smooth, predictable customer experience was a high priority to One Plant. As a premium brand, their digital storefronts had to look and feel as polished as their physical stores.
“We saw online sales increase by 38% in the first two months after switching from previous e-commerce provider to BLAZE ECOM”
BLAZE ECOM, BLAZE Apps, and BLAZE Sites delivered this consistency, whether a customer was browsing in-store, online, or on the app, the experience was seamless. The best part? The branding and feel stayed exactly the same, but the menus and website were dynamic, instantly updating product availability and promotions based on the store the customer selected online. This simple, reliable consistency was the key to improved online sales performance.
- 38% Online Sales Increase: One Plant saw a nearly 40% jump in online ordering in just the first two months of using BLAZE ECOM, proving the platform’s effectiveness in capturing digital market share.
- Consistent Experience: The customer shopping experience is very consistent whether they’re in-store, browsing online, or using the mobile app, ensuring brand quality is delivered everywhere.
- Seamless Communication: The ability to “communicate to the consumer” through the integrated mobile app push notifications is seamless, greatly enhancing customer loyalty.
Agility and Insights: Simplified Operations
The BLAZE point-of-sale design provided immediate benefits for IT and training, with flexible software that adapted to One Plant’s existing hardware configurations.
- Hardware Agnostic: The flexible architecture didn’t require One Plant to change its existing hardware (supporting both iPads and Windows-based systems), saving significant time and capital.
- Rapid Onboarding: The system is so intuitive that new staff members become familiar with it within a day, drastically cutting down on training time.
- Instant Visibility: BLAZE centralizes all transactional data. Ryan and his team can get the answer to any question they have in BLAZE, from daily sales numbers to identifying top performers.