Updated August 13, 2025
These BlazePay Merchant Terms of Service, as may be amended from time to time (the “Terms”) are part of the BlazePay Merchant Agreement between you and Blaze Payments LLC (“ BlazePay”) and apply to your use of an BlazePay account (“Account”) and any BlazePay products and services that you access using an Account, including via websites, applications, or through any other means (the “BlazePay Services”). These Terms of Service have legal implications. It is important you read these Terms of Service and consult legal counsel as deemed appropriate by you at your own expense. BlazePay offers a payment software platform that allows users to send and receive money using a web browser. Fund transfers are performed by a financial institution with whom we have partnered (our “Financial Institution Partner”) based on instructions issued through the BlazePay software platform. Except as specifically set forth in these Terms, our Financial Institution Partner has no responsibility to perform the BlazePay Services or fulfill any obligations under these Terms. It is important that you read and understand these Terms as they govern your use of the BlazePay Services. These Terms contain a binding arbitration provision, which affects your legal rights and may be enforced by the parties. By signing the Merchant Agreement and using the BlazePay Services, you accept and agree to be bound by these Terms and Service Fees until BlazePay sends you an updated Agreement. Any subsequent Agreement will become the “current” Agreement that you are bound by onwards from the signature date of that Agreement. These Terms may only be amended with the mutual written consent of both parties via a change order to this Agreement.
1) Using BlazePay.
a) BlazePay Provides a Software Platform. The BlazePay software platform gives you the ability to send and receive electronic payments to other BlazePay users. All funds transfer services are provided by our Financial Institution Partner, as BlazePay does not receive, hold, or transmit funds. BlazePay provides the software platform that allows you to send fund transfer instructions to our Financial Institution Partner. BlazePay is not a Money Services Business (MSB), required to register with FinCEN, and is not engaged in the transmission of money, as defined by FinCEN and other State authorities. Regardless, BlazePay is dedicated to prohibiting and actively preventing money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal activities by observing requirements imposed on financial institutions under the Bank Secrecy Act (BSA) and its implementing regulations. BlazePay, moreover, identifies customers that wish to open accounts on our platform, performing diligence consistent with what is required of financial institutions. To that end, BlazePay collects certain information regarding its Clients and their operations pursuant to its internal procedures, policies, and programs. Your access to and use of the Services is subject to compliance with BlazePay’s compliance policies and programs.
2) Consent to Receive Electronic Communications.
a) Communications. By opening an Account and using the BlazePay Services, you consent to receive all Communications from BlazePay electronically and you confirm that you can access, receive and retain such Communications. “Communications” means all communications, terms, disclosures, notices, documents and statements that BlazePay provides to you in connection with your Account and your use of the BlazePay Services.
BlazePay provides Communications to you by posting them on BlazePay.com or by emailing them to you at the email address associated with your Account.
3) Fees.
a) Please refer to the BlazePay Merchant Agreement for BlazePay’s Service Fees. b) Merchant Fee. You may charge your consumers a service fee that is no higher than BlazePay charges you (“Merchant Fee”) based on your own terms and conditions with your consumers. c) Optional Consumer Penalty Fee. If a payment that you are intended to receive is declined and/or never settled, BlazePay has the right to charge the consumer a penalty fee for the declined payment.
4) Transaction Limits.
a) Account Monitoring Limit. BlazePay monitors the transaction amounts of the payments from consumers to merchants and has the right to set limits on the transaction amounts and aggregate amounts, in its sole discretion. Any limits set would be based on observed irregular activity. b) Increased Limits. In the event that you are subject to a limit, you may apply for an increase by contacting payments@blaze.me. Approval is solely in BlazePay’s discretion and may be reassessed and/or revoked at any time.
5) Merchant Conduct.
a) State License Requirement. Both BlazePay and its financial institution banking partners require that your business has and maintains all valid licenses to operate in your state and/or locality. During your BlazePay registration, you will be asked to provide a copy of your most current state license(s) allowing you to conduct business in the jurisdictions where you operate. Within 30 calendar days of your license expiration date, you must provide BlazePay with a valid license. If a copy of your license(s) is not provided within 30 calendar days of the previous license’s expiration date, your BlazePay service will be interrupted until you provide a copy of your license(s).
(i) Countries, governments, entities and individuals subject to sanctions or included in any applicable internal lists;
(ii) Customers engaged in the defense sector or the manufacture or production of arms, military equipment or weapons of mass destruction. This includes, but is not limited to: anti-personnel mines, chemical weapons, cluster munitions, military equipment or technology, nuclear weapons, military and dual-use equipment, internal repression equipment and security and police equipment;
(iii) Anonymous or numbered accounts or Customers seeking to maintain an account in an obviously fictitious name;
(iv) New bearer share issuance or issued bearer shares that have not been immobilized or are not with an approved custodian;
(v) Customers whose identities are not known or cannot be verified;
(vi) Customers and their related parties where there is a strong suspicion or direct evidence that criminal activity has taken place, where a criminal offense has been committed and charges have been brought or where there is a suspicion of terrorist financing;
(vii) An entity that has no physical existence in the country in which it is incorporated and licensed, and which is unaffiliated with a regulated financial group and/or that is subjected to consolidated supervision, commonly called “shell banks” or “shell entities;”
(vii) Unlicensed or unregistered Money Services Businesses – e.g., companies offering services involving money/currency exchange, money transfer, check cashing, and issuing or selling travelers cheques, money orders or stored value cards that meet the regulatory definition.
(ix) Unlawful Internet Gaming Companies, their principals, and their payment processors and companies whose main source of revenue is derived from either the development of gambling software or hosting environments as defined in the Unlawful Internet Gambling Act of 2006 (UIGEA) and Prohibition of Funding of Unlawful Internet Gambling (“Regulation GG”);
(x) Adult entertainment businesses, escort services and sexually oriented or pornographic products and services;
(xi) Payday lenders, their owners and principals; and
(xii) Missions, embassies and consulates. 1 There may be instances dependent on the customer and/or nature of business that may require an analysis of the customer’s activity/operations in the defense sector and annual revenue and percentage of sales/revenue attributed to the above referenced defense sector activities. These should be escalated to the Financial Crime Compliance department at the Financial Institution Partner.
6) Merchant Liability.
a) You understand and agree that BlazePay is not responsible for the goods or services that you sell using the BlazePay Services. You are responsible for, among other things, verifying your customers’ identity with appropriate state-endorsed identification, and likewise, verifying that your customers meet the state-mandated age requirement. You are responsible for, among other things, verifying your customers’ identity with appropriate state-endorsed identification, and likewise, verifying that your customers meet the state-mandated age requirement. Each consumer to whom you sell to is responsible for paying for the goods and services that you provide and you, as the merchant, are responsible for providing all customer service related to those goods and services. You release and hold harmless BlazePay and our officers, directors, agents, employees, and suppliers from all claims, demands, and damages of any kind arising out of any dispute you have with a customer.
7) Actions BlazePay May Take.
If BlazePay determines, in its sole discretion, that you may have breached these Terms, that you or your customer’s use of BlazePay’s platform presents risk or security concerns, or that you have acted negligently with respect to the use of BlazePay’s platform (e.g., failing to verify legal age), we may take action to protect BlazePay and our users, our Financial Institution Partner, or other third parties from liability. These actions, which BlazePay will communicate to you, may include, but are not limited to, the following: (i) Suspending your access to your Account and/or the BlazePay Services; (ii) Asking our Financial Institution Partner to place a hold on all or a portion of funds necessary to mitigate financial risk; (iii) Taking action to recover amounts that you owe; (iv) Closing your Account; (v) Contacting BlazePay users or third parties who have purchased goods or services from you, contacting your bank, and/or warning other BlazePay users, law enforcement, or other impacted third parties of your actions; (vi) Refusing to provide the BlazePay Services to you in the future; and (vii) Taking legal action against you; and(viii) Passing through to you, and requiring immediate reimbursement for, any fines, penalties, fees, or assessments imposed on BlazePay or our Financial Institution Partner (in its capacity as the ODFI) by NACHA or any other governing payments network or regulatory body, to the extent such fines, penalties, fees, or assessments result from your acts, omissions, transactions, or breaches of these Terms.
8) Unauthorized Transactions and Error Resolution.
a) Notify BlazePay of Account Errors. Contact BlazePay immediately at support@blaze.me if you think that: (a) your Account has been accessed without your authorization, (b) a transaction that you did not authorize has occurred, (c) a transaction has been processed incorrectly to or from your Account, or (d) your Account statement contains an error regarding your transaction history (each, an “Error”). If you give someone access to your Account and that person conducts transactions without your authorization, these transactions are not considered Errors, unless you are the victim of a phishing attack or similar exploit which you could not have reasonably avoided with reasonable precautions. We must hear from you within sixty (60) calendar days after being provided the Account statement on which the suspected Error first appeared. b) How to notify BlazePay. When you notify us of the suspected Error, please provide: (i) Your name, Account number, and Transaction ID number, (ii) The nature of the suspected Error and why you believe it is an Error, and (iii) The dollar amount of the suspected Error. If you notify us by phone, we may require that you send us your inquiry by email within ten (10) business days. We reserve the right to close the investigation without any further action if we do not receive the requested information within ten (10) business days. c) Investigation by BlazePay. For existing accounts, we will determine whether an Error occurred within forty-five (45) business days after you notify us, and for new Accounts, we may take up to ninety (90) days to investigate. In either case, we will endeavor to correct any Error promptly. If we make a determination that a credit is owed, we will communicate this to you in writing and credit your Account within twenty (20) business days for the amount of the suspected Error.
9) Termination.
a) By You. You may stop using the BlazePay Services at any time. You may also close your Account at any time, as long as you have no pending transactions or open Disputes, by contacting us at support@Blaze.me. b) By Us. We may close your Account or terminate your access to the BlazePay Services without liability, for any reason, upon notice to you. Reasons for termination may include, but are not limited to, your violation of these Terms or any other applicable terms or policies of BlazePay or our Financial Institution Partner, Account inactivity, or BlazePay’s assessment that you pose an unacceptable risk to the BlazePay network or business, based on our confidential risk and security criteria. BlazePay also reserves the right to modify or terminate the BlazePay Services at any time, for any reason.
10) Disputes with BlazePay.
11) General Terms Applicable to the BlazePay Merchant Agreement and These TOS.
a) Indemnification. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS BlazePay, OUR FINANCIAL INSTITUTION PARTNER, AND OUR AND ITS RESPECTIVE OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, AND SUPPLIERS FROM ANY THIRD PARTY CLAIMS, ACTIONS, PROCEEDINGS, AND SUITS AND RELATED LIABILITIES, DAMAGES, SETTLEMENTS, PENALTIES, FINES, COSTS OR EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES AND OTHER LITIGATION EXPENSES) (COLLECTIVELY “CLAIMS AND LOSSES”) ARISING FROM: (A) YOUR VIOLATION OF THESE TERMS OR ANY OTHER APPLICABLE TERMS OR POLICIES OF BlazePay AND/OR OUR FINANCIAL INSTITUTION PARTNER; (B) YOUR USE OF THE BlazePay SERVICES; OR (C) YOUR NEGLIGENCE OR WILLFUL MISCONDUCT; AND/OR (D) YOUR ACTUAL OR ALLEGED VIOLATION OF ANY THIRD PARTY RIGHTS, OR ANY APPLICABLE LAWS, REGULATIONS OR RULES. b) Limitation of liability. IN NO EVENT SHALL BlazePay, OUR FINANCIAL INSTITUTION PARTNER, OR ITS RESPECTIVE OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY UNDER ANY CIRCUMSTANCES FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES OR LOSSES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES INCURRED IN CONNECTION WITH: (i) THESE TERMS, (ii) YOUR USE OF, INABILITY TO USE, OR UNAVAILABILITY OF THE BlazePay SERVICES, OR (iii) ANY GOODS OR SERVICES PURCHASED, RECEIVED, OR PAID FOR USING THE BlazePay SERVICES, UNDER ANY THEORY OF LIABILITY OR CAUSE OF ACTION WHETHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT, OR OTHERWISE, REGARDLESS OF WHETHER BlazePay AND/OR OUR
FINANCIAL INSTITUTION PARTNER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL BlazePay OR OUR FINANCIAL INSTITUTION PARTNER’S’ LIABILITY AND THE LIABILITY OF OUR AND ITS RESPECTIVE OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, AND SUPPLIERS EXCEED THE FEES BlazePay HAS RECEIVED FROM YOU THROUGH YOUR USE OF THE BlazePay SERVICES. BlazePay AND OUR FINANCIAL INSTITUTION PARTNER SHALL NOT BE JOINTLY LIABLE FOR ANY MATTERS HEREUNDER. THIS LIMITATION OF LIABILITY SECTION SHALL APPLY TO FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. c) No warranty. THE BlazePay SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY REPRESENTATION OF WARRANTY, WHETHER EXPRESS, IMPLIED, OR STATUTORY. USE OF THE BlazePay SERVICES IS AT YOUR OWN RISK. BlazePay, OUR FINANCIAL INSTITUTION PARTNER, AND OUR AND ITS RESPECTIVE OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, AND SUPPLIERS, SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NEITHER BlazePay NOR OUR FINANCIAL INSTITUTION PARTNER HAS CONTROL OF, OR LIABILITY FOR, ANY PRODUCTS OR SERVICES THAT ARE PAID FOR USING THE BlazePay SERVICES AND CANNOT ENSURE THAT ANY THIRD PARTY YOU TRANSACT WITH WILL COMPLETE THE TRANSACTION. NEITHER BlazePay NOR OUR FINANCIAL INSTITUTION PARTNER REPRESENTS OR WARRANTS THAT THE BlazePay SERVICES WILL MEET YOUR REQUIREMENTS, BE CONTINUOUS, UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM BlazePay OR THROUGH THE BlazePay SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. NEITHER BlazePay NOR OUR FINANCIAL INSTITUTION PARTNER SHALL BE RESPONSIBLE FOR ANY SERVICE INTERRUPTIONS OR SYSTEM FAILURES THAT MAY AFFECT THE PROCESSING, COMPLETION, OR SETTLEMENT OF BlazePay SERVICES TRANSACTIONS. THIS DISCLAIMER OF WARRANTY SECTION SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. d) Force Majeure. You understand and agree we will not be held responsible for any losses or damages resulting from suspension of service due to extraordinary events or circumstances beyond our control. In such an event, BlazePay may suspend the BlazePay Services and our Financial Institution Partner may suspend as well. e) Successor and Assigns/Assignment. These Terms shall bind the parties to the BlazePay Merchant Agreement and Terms, as well as their successors. You shall not; however, transfer or assign any rights or obligations you have under these Terms without BlazePay’s consent, which shall not be unreasonably withheld. BlazePay reserves the right to transfer or assign any rights or obligations under these Terms at any time. f) Applicable Law. You agree that the laws of the State of Illinois, without regard to principles of conflict of laws, govern these Terms and any claim or dispute that has arisen or may arise between you and BlazePay and/or our Financial Institution Partner. g) Adherence to NACHA Rules, Federal/State/local Laws and Regulations: You agree to adhere to all NACHA Operating Rules (https://www.nacha.org/rules/operating-rules), United States laws and regulations, including the provisions of Office of Foreign Asset Control (OFAC), and any applicable state or local laws, which may include Uniform Commercial Code or other payment related rules. You understand that BlazePay may periodically, and without notice, ask you to confirm your compliance with this Section 12(g). h) Complete Agreement, No Waiver, and Survival. These Terms, along with the BlazePay Merchant Agreement, set forth the entire understanding between you and BlazePay with respect to the BlazePay Services. Any failure of BlazePay to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any provision of these Terms held to be invalid or unenforceable under applicable law shall be struck, and the remaining provisions will continue in full force and effect. Any other terms which by their nature should survive, will survive the termination of the BlazePay Merchant Agreement and these Terms.